How your coffee gets to you.

Short version: shipping is free, we post it within two working days, and if anything is wrong we fix it. The longer version is below, because you deserve to know what you are agreeing to before you hand over a card.

Shipping costs nothing extra

Every bag is $26 and that figure already includes postage. There is no shipping line added at the end, no minimum order, and no surprise at checkout. The price you see on the shelf of the website is the price that leaves your account.

United States only

We currently ship to addresses within the United States, including Alaska and Hawaii. We are not set up for international orders — posting a 12 oz bag abroad costs several times the coffee itself, and we would rather say so than quietly charge you for it. If you are outside the US and want Sogo coffee, email sogocoffeeco@gmail.com and we will tell you honestly whether it is worth it.

When it leaves us

Orders are packed and posted within 1–2 business days. Orders placed over a weekend go out at the start of the following week. After that it is in the mail system's hands; most US addresses receive it within about a week of ordering, though the further from Colorado you are, the longer it takes.

We do not send automated tracking updates. If you want to know where your order is, email us and a person will go and look.

Whole bean, not ground

We ship whole beans only. Ground coffee goes stale far faster, and a bag that spends days in transit would arrive as a shadow of what it is here. If you need it ground, come into the shop — 16185 S Golden Rd, Golden — and we will grind it for you on the spot.

If something is wrong

Email sogocoffeeco@gmail.com within 30 days of your order and tell us what happened. A real person reads that inbox.

• Wrong bag, missing bag, or damaged in the post — we send a replacement or refund you in full, whichever you prefer. You will not be asked to post anything back to us.
• You simply don't like it — tell us. Coffee is personal and we would rather you had a bag you enjoy than a bag you finish out of duty. We will refund an opened bag once, or swap it for one of the other three.
• Unopened and unwanted — return it within 30 days and we refund it in full. Email first so we can tell you where to send it.

Refunds go back to the card you paid with, through Stripe, usually within five to ten working days depending on your bank. We do not keep your card details — nobody at Sogo has ever seen them.

Cancelling an order

If it has not shipped yet, we can cancel and refund it — just email us quickly. Once it is in the post, treat it as a return above.

Who you are actually buying from

Sogo Beans & Boards, 16185 S Golden Rd, Golden, CO 80401. Phone 720-300-1874, email sogocoffeeco@gmail.com. A family-run coffee shop, not a warehouse — which is both why the coffee is good and why we ask for a couple of days to get it into a box.